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Mortgage company messing up payments - anyone dealt with this?
So my mortgage servicer keeps messing up my payments. They applied my last two payments late even though I paid on time, and now they're charging me late fees. It's driving me nuts, honestly. Has anyone else had to deal with something similar? How'd you handle it?
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"They applied my last two payments late even though I paid on time, and now they're charging me late fees."
That's frustrating... had something similar happen last year. Document everything - screenshots, emails, bank statements - and escalate it to a supervisor. Took some persistence, but eventually got the fees reversed. Hang in there.