Mortgage company giving you headaches? Here's how I got results
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Had some real trouble with my mortgage servicer lately, and after a bunch of frustrating calls, I finally figured out a decent way to get heard. First, document everything - dates, names, what was said. Then file a complaint directly through the CFPB website (Consumer Financial Protection Bureau). They actually follow up pretty quick. Anyone got a simpler or faster method?
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Good tips, documenting everything definitely helps. Another thing I've found useful is reaching out through their social media channels - Twitter especially. Companies hate negative public attention, so sometimes they respond quicker there. Ever tried that route?
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