Honestly, fax machines just stress me out. I had one eat a ten-page packet once—never again. Certified mail has saved my skin more than once, especially when the stakes are high. I do something similar with portals, but I also record a quick video on my phone scrolling through the submission if it’s a big deal. Paranoid? Maybe, but after getting burned by “lost” paperwork, I’m not taking chances.
One thing I’ve noticed: sometimes the portal says “submitted,” but the back end never processes it. That’s when those screenshots or email receipts really come in handy. If I can’t get an answer in writing, I’ll call and then immediately send a summary email of the call (with date/time) so there’s a paper trail. Kind of ridiculous we have to go this far, but here we are.
Curious if anyone’s ever gotten traction with social media complaints? I’ve seen folks tag companies on Twitter and suddenly get results that way, but I haven’t tried it myself. Seems like a last resort, but maybe it works better than endless phone trees...
Fax machines are a nightmare—can’t count how many times I’ve had to resend docs because the “confirmation” didn’t mean squat. I’m with you on the paper trail thing. I always save every email, screenshot, even the “your request has been received” pop-ups. Had a lender once claim they never got my client’s pay stubs, but I had the time-stamped upload receipts and that ended the argument real quick.
Social media? Mixed bag for me. One client aired their issue on Twitter and, weirdly, got a call from a supervisor within hours. I haven’t tried it myself—feels risky—but sometimes it seems like that public pressure actually works faster than sitting on hold forever. Still, I’d rather have my backup docs than rely on a tweet, you know?
Fax machines are the worst—totally agree. I’ve had files “go missing” more times than I can count, even with those so-called confirmations. At this point, I treat a fax like sending a message in a bottle...maybe it’ll get there, maybe not.
- Digital paper trail is my lifeline. Screenshots, forwarded emails, upload receipts—if it has a timestamp, I’m saving it.
- Had a servicer once say they never got the payoff request. Pulled up the email chain with read receipts and suddenly they found it “in their system.” Funny how that works.
- Social media’s a wild card. It can get attention fast, but I’m always a bit cautious—feels like airing dirty laundry in public. Plus, you never know if it’ll backfire or just get ignored.
- Still, if all else fails and you’re stuck in hold-music purgatory, sometimes you gotta do what works.
Honestly, nothing beats having your documentation lined up. Public pressure might get a response, but hard proof shuts down arguments way quicker.
